Privacy Policy

1. Introduction

Perpetual ("we," "our," or "us") operates the Ferry platform, a WhatsApp automation service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Ferry, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name
• Password (stored securely using industry-standard hashing)
• WhatsApp account information necessary for connecting to the service

Usage Data

We automatically collect certain information when you use our service:

• IP address and browser type
• Pages visited and features used
• Time and date of visits
• Flow execution logs and analytics

WhatsApp Message Metadata

To provide our automation services, we process WhatsApp message metadata including:

• Sender and recipient phone numbers
• Message timestamps
• Message content for flow execution purposes
• Media file references

We do not store message content beyond what is necessary for immediate flow execution, unless you explicitly configure data retention in your flows.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your automation flows and triggers
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Message data processed through automation flows is retained according to your configured settings, with a default retention period of 30 days for execution logs.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing

To exercise any of these rights, please contact us atsupport@ferryloop.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers with physical security measures

However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

FerryLoop
Email: support@ferryloop.com